Me: 'You know that transvestite with the mobility scooter who was in here the other day?'
Asst. manager: 'The one with painted toenails who really looks like a man?'
Asst. manager: 'Really rude and swore a lot and asked why we couldn't have everything at eye level so it was more accessible to people in wheelchairs?'
Me: 'Probably. I don't remember but it seems likely [picks up local security network newsletter to show picture of aforementioned individual alongside a warning about verbal abuse and using a mobility vehicle in a threatening way]
Asst. manager: 'Oh, no that's a different one.'
What's worrying is the fact that such incidents are so commonplace that they all just roll into one these days (the rudeness and swearing, that is, not the transvestites) - I hardly remember one episode of abuse from another! We had a bit of a giggle when we realised how strange the conversation would have seemed to anyone else.